ACOUSTICO PRIVACY POLICY
Effective date: November 15, 2022
Introduction
This Privacy Policy applies to the information we collect about you in the course of our business, including through products, services, and online or offline offerings operated by or on behalf of Acoustico. We refer to these products, services, and offerings collectively as the “Services.”
By using the Services, you agree to this Privacy Policy and that we may process, transfer, and store your information in the United States..
When we use the terms “Acoustico,” “we,” or “us” in this Privacy Policy, we’re referring to the Acoustico, LLC. To contact us regarding your information, please refer to our Acoustico contact information below.
The information we collect
We collect information in three main ways:
- Information you choose to provide to us.
- Information we collect automatically when you use the Services.
- Information we collect from other sources.
Information you choose to provide to us:
- Contact information, such as name, address, telephone number and email address.
- Financial and transactional information, such as credit card information, purchase and transaction history.
- Customer service interaction information, such as messages submitted to us through email, and summaries or voice or video recordings of interactions with our customer service personnel.
Information we collect automatically
Information about your use of Acoustico products such as your product’s serial number.
Information we collect from other sources
If you access our Services through a third-party website, (such as Amazon, Etsy, or eBay), we may receive information about you from that third-party site, application, or platform, depending on the third-party’s data practices and your settings (for example, your name, user name, email address, and comments or content you post). Acoustico is not responsible for the content or practices of third-party websites, applications, or platforms. We urge you to read the privacy and security policies of any third-party websites, or social media platforms you choose to use.
How we use your information
- To provide the services you have requested, such as complete a purchase and provide customer support.
- To communicate with you, for example, keeping you posted on purchases, shipments, product updates, and changes to our terms, conditions and policies.
- To improve our Services, understand how users interact with our Services, improve usability and effectiveness of our products, and to test and create new products, features and services.
- For our business operations, including security, fraud prevention, and legal compliance, such as detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity.
- Other purposes for which we seek your consent. We may also use your information for a specific purpose that we communicate to you. We will ask for your consent to process your information for such purpose in accordance with applicable legal requirements.
Our legal bases for processing your information as described in this Privacy Policy are as follows:
- Where use of your information is necessary to perform our obligations under a contract or commitment to you. For example, to provide the services you’ve requested from us.
- Where use of your information furthers our legitimate interests or the legitimate interests of others. For example, to provide security for our Services, operate our business and our Services, make and receive payments, defend our legal rights, and prevent fraud.
- Where we use your information to comply with applicable legal obligations. For example, keeping track of purchases for tax and auditing purposes.
- Where you have consented to our processing of your information for a particular purpose.
For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Privacy Policy.
How we share and disclose your information
We may share information within Acoustico to deliver the Services and operate our business.
Service providers
We use select third-party vendors to help us provide our Services and operate our business, and we may provide access to or share your information with these vendors. They provide a variety of services to us, including customer service, payment processing, shipping, sales and marketing and legal services. These service providers are permitted to access and use your information for purposes of performing services for Acoustico or to comply with applicable legal requirements.
Third-party platforms, websites, applications, and services
When you initiate a connection with a third-party platform, website, or application to obtain our Services, we will share information about you that is required to enable delivery of the third-party content or service. If you choose to initiate these connections, you agree that the third-party’s policies and terms, and not Acoustico’s, govern your use of those third-party platforms, websites, applications, and services. We urge you to read the privacy and security policies of these third parties.
Protection of Acoustico and others
We may disclose the information we collect about you if required to do so by law or in a good faith belief that such disclosure is reasonably necessary to:
- Comply with legal process (for example, a subpoena or court order).
- Enforce our terms of service or sale, this Privacy Policy, or other contracts with you, including investigation of potential violations.
- Respond to claims that any content violates the rights of third parties.
- Protect the rights, property, or personal safety of Acoustico or others.
Security and retention of your information
Security of your information
We are committed to protecting your information. We use a variety of technical, physical, and organizational security measures designed to protect against unauthorized access, alteration, disclosure, or destruction of information. However, no security measures are perfect or impenetrable. As such, we cannot guarantee the security of your information.
We regularly monitor our Services for possible vulnerabilities and attacks. If you have any concerns about the security of our Services, please use the Acoustico contact information below so they may be addressed and resolved in a timely and effective manner.
Retention of your information
We retain information for different periods of time depending on the purposes for which we collect and use it, as described in this Privacy Policy. We will delete or de-identify information when it is no longer needed to fulfill these purposes, unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information.
Your controls and choices
Your legal rights to exercise controls and choices vary based on the laws of your jurisdiction.
You may request the following by using the Acoustico contact information below:
- Access to, or a copy of, your information.
- Correction or amendment of your information.
- Deletion of your information.
- Transfer of your information to a third party.
- Restriction or objection to certain uses of your information.
If you have provided consent for us to use your information for a specific purpose, you may also request to withdraw that consent.
We may ask you to provide us with information necessary to reasonably verify your identity before responding to your request. We will consider all requests and provide our response within the time period required by applicable law. Please note, however, that certain information may be exempt from such requests.
Limit the information you provide to us. When you interact with us, you can choose to limit the information you provide. However, if you choose to do so, we may not be able to fulfill your requests.
Information for international users
We operate globally and may transfer, store, and/or process your information within Acoustico and/or other third parties such as trusted service providers and partners in locations around the world (including the United States) for the purposes described in this Privacy Policy. Wherever your information is transferred, stored, or processed by us, we take reasonable steps to protect your information in accordance with this Privacy Policy and applicable laws. By providing us with your information, you acknowledge any such transfer, storage, or processing.
If you have any concerns or complaints about our data processing activities, we urge you to first try to resolve such issues directly with us. However, if applicable, you may make a complaint to the data protection supervisory authority in the country where you are based, or seek a remedy through local courts if you believe your rights have been breached.
Changes to our Privacy Policy
From time to time we may change or update this Privacy Policy to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. You should review the Privacy Policy periodically, and you can know if the Privacy Policy has changed since the last time you reviewed it by checking the “Effective date” at the beginning of the document. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy. If we make material changes to the Policy, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective, in accordance with applicable legal requirements.
Acoustico contact information
If you wish to contact us for any reasons in relation to this Privacy Policy, please email us at [email protected].